Navigating Candidate Engagement

Hi, my name is Karen! I have 8 years of Customer Success experience in multiple industries most notably in the Market Research, Media, and Consulting space. I started at LinkedIn a year and a half ago and currently a Senior CSM in STAFFING. My goal is to educate others to utilize their tools at full capacity, so don’t be surprised if you hear me say “I hope you all walk away with at least one new thing from this call,” a few times!

Founded and directed Franklin Associates as the Managing Partner since 1996. Stephanie has led the company through successful partnerships with both large and small companies providing up-to-date information and resources to support talent development and executive search process. Clients include Forbes top ten executive search firms some of the largest corporations in the U.S. as well. Stephanie is an experienced professional with more than 25 years of experience working in the executive search industry. She is an expert at developing valuable research to bring the highest caliber candidates to the table. Franklin Associates’ services include name generation, candidate development, as well as market and industry research. The company has enjoyed multi-year partnerships with many clients and their word-of-mouth referrals extend across the country.

As Head of Research and Operations, Asia Pacific at Russell Reynolds Associates, Juerg leads the research team across China, Hong Kong, Singapore, Tokyo, Melbourne, Sydney, New Delhi and Mumbai. He leads initiatives for Quality Assurance, client excellence delivery, Next Generation Workplace—a global efficiency program that re-engineers the work processes and the role definition with a number of service centres opened in India and across APAC to serve the firm globally. In addition, he has been instrumental in the development of a Global Quality Assurance program for the search business in APAC, North America, South America and EMEA, incorporating data monitoring, process clarification, awareness discussion and quality training for all regions. Juerg also co-led the build strategy of the firm’s centres of Excellence in Dallas, Barcelona and Gurgaon.

With a career spanning two decades in executive search, Juerg is recognized by peers for the role he has played in the development of the profession across Europe, the Middle East, Asia and Australia. His important role in the hiring, development, and mentoring of researchers and associates in the industry has led to an infusion of talent for the profession at large, helping to diversify talent within the firms of which he has worked. He has provided next-generation talent in the profession with the resources they need to succeed, as well as a space where they are heard, mentored, and listened to. Many individuals have gained professional confidence and a rigorous commitment to ethics and quality standards through his mentorship. As a result, his influence has created a generation of successful executive search professionals creating impact for clients worldwide.

Prior to his current role at Russell Reynolds Associates, Juerg held positions including: Vice President Operations and Human Resources Business Partner Europe, Middle East and Africa at Korn Ferry; Head of Operations, Switzerland at Egon Zehnder; and Head of Internal Services at Ray & Berndtson. Juerg holds a degree in Business Administration and Management from the HWZ Zurich University of Applied Sciences in Business Administration.